The world is changing. Customers are demanding more and better service, delivered through every conceivable channel. Salesforce CRM Customer Service & Support is delivered by subscription over the Web, unlike on-premise customer service software. So there’s no hardware or software to purchase or maintain, and no lengthy deployment cycle to impede you, your agents, or your customers.
For simplicity, no customer service software comes close to delivering call center CRM like salesforce.com. Salesforce CRM Customer Service & Support’s renowned ease of use means agents need less training, resolutions are speedier, and customers stay happy.
Salesforce.com’s customer service software as a service establishes the industry standard for call center CRM and customer self-service. You get the ease and functionality to maximize the productivity of every agent and deliver customer satisfaction across every channel. What’s more, with the power of our Force.com platform, Salesforce CRM Customer Service & Support can be quickly and easily extended, customized, and adapted to any customer service challenge. This stands in stark contrast with conventional customer support software.
Customer Support Software as a Service: Salesforce CRM is a customer relationship management system that provides a 360-degree view of your customer, from the perspective of sales, marketing, customer service, channel management, and more.
Salesforce CRM Customer Service & Support, our customer support software-as-a-service application, provides your call center representatives with the resources they need to deliver superior customer experiences. Salesforce.com’s customer service software-as-a-service solution helps you:
- Make Every Agent Successful. Agent productivity and efficiency are self-reinforcing and ensure high resolution rates and happy customers. With customer service software as a service from salesforce.com, your call center staff has everything they need to achieve and sustain success.
- Get Complete Customer Visibility. Agents need insight into every customer interaction, and unlike conventional customer service software, salesforce.com’s call center CRM delivers exactly that. In addition to everything happening in the call center itself, salesforce.com customer service software as a service reveals what’s transpiring on the phone, online, across sales and marketing, and even in the back office. This gives your agents a true 360-degree view.
- Do More with Fewer Clicks. Salesforce.com’s customer service software as a service makes agent productivity a snap, with powerful automation and streamlining tools that are as easy to use as popular consumer Web sites. This means less training, faster ramp-up time, and first-contact resolution rates that conventional customer support software just can’t match.
- Take the Pulse of Performance. Powerful analytics tools inside salesforce.com customer service software as a service give you the ability to stay on top of response times and service quality. Use powerful reports and dashboards to track service interactions, agent performance, and customer issues. Like everything else in our CRM customer service software as a service, reports and dashboards are easy to create and customize in whatever way you like.
